At Lichen Professional, we are committed to providing high-quality products that meet your expectations. However, if you are not completely satisfied with your purchase, our Refund and Return Policy outlines the steps to return items and receive a refund.

1. Return Eligibility

To be eligible for a return, please ensure that:

  • The product is unused and in the same condition that you received it.
  • The product is in its original packaging.
  • You initiate the return within 30 days of receiving your order.

2. Non-Returnable Items

Certain types of items are non-returnable, including:

  • Opened or used hair color products for hygiene reasons.
  • Gift cards or downloadable products.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@lichenprofessional.co.uk or call us at 07767176888. Provide your order number and the reason for your return.
  2. Return Authorization: We will provide you with a Return Authorization Number (RAN) and instructions on how to return your item.
  3. Shipping the Item: Pack the item securely in its original packaging and include the RAN on the package. You are responsible for paying the return shipping costs unless the item is defective or incorrect.

4. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund:

  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days.
  • If rejected, we will notify you of the reason for rejection.

5. Exchanges

If you received a defective or damaged product, please contact us within 30 days of receipt. We will replace the item at no additional cost to you.

6. Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info@lichenprofessional.co.uk.

7. Contact Information

For any questions regarding our Refund and Return Policy, please reach out to us:

Saliman Harghandewal
3A Chalkhill Road
Wembley
HA9 9DS
Phone: 07767176888
Email: info@lichenprofessional.co.uk

Thank you for choosing Lichen Professional! We appreciate your business and strive to ensure that our customers are satisfied with their purchases.