At Lichen Professional, accessible from www.lichenprofessional.co.uk, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from our store. Please read this policy carefully to understand our practices regarding your personal information.
Information We Collect
We may collect and process the following types of information:
- Personal Information: When you create an account, place an order, or contact us, we may collect personal data such as your name, email address, phone number, billing address, shipping address, and payment information.
- Non-Personal Information: We may also collect non-personal data about your usage of our website, including your IP address, browser type, pages visited, and the time spent on our site.
- Cookies: Our website uses cookies to enhance user experience. Cookies are small files stored on your device that help us understand how you interact with our site. You can manage cookie preferences through your browser settings.
How We Use Your Information
Lichen Professional uses the information we collect for various purposes, including:
- To process and fulfill your orders.
- To communicate with you about your account or orders.
- To improve our website and services based on user feedback.
- To send promotional emails about new products, special offers, or other information we think you may find interesting (you can opt-out at any time).
- To respond to customer service inquiries.
Disclosure of Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may employ third-party companies and individuals to facilitate our services (e.g., payment processors, shipping companies) who have access to your personal data only to perform specific tasks on our behalf.
- Legal Requirements: We may disclose your personal information if required by law or in response to valid requests by public authorities.
Data Security
We implement a variety of security measures to maintain the safety of your personal information. These measures include encryption of sensitive data and secure server hosting. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.
Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of any inaccurate or incomplete data.
- Request deletion of your personal data under certain circumstances.
- Withdraw consent at any time where we rely on consent to process your personal data.
To exercise these rights, please contact us using the contact details provided below.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with a new effective date. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal data, please contact us:
Saliman Harghandewal
3A Chalkhill Road
Wembley
HA9 9DS
Phone: 07767176888
Email: info@lichenprofessional.co.uk
Thank you for trusting Lichen Professional with your personal information!